All Systems Operational

Account Settings (Password Management) Operational
All Systems Maintenance Operational
Campus Internet Operational
Canvas LMS Operational
Computer Labs Operational
Email Operational
ITS Ticketing System Operational
License Server Operational
myHumboldt Operational
Nolij Operational
OBI Operational
Pay-for-Print Operational
Phone Services Operational
Single Sign-On Operational
Software Center - Windows Operational
PeopleSoft Finance Operational
PeopleSoft Campus Solutions AND PeopleSoft HR systems Operational
Faculty Center/Student Center/PeopleSoft Campus Solutions Operational
HR Center/PeopleSoft Human Resources Operational
VLab Operational
VLinux Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 25, 2026

No incidents reported today.

Aug 24, 2026

Microsoft Office 365 Activation Errors
Resolved - Microsoft has updated the incident status:
Final status: After a brief period of monitoring, we confirmed that our service is healthy and users are no longer impacted by this event.

Scope of impact: Some users attempting to activate new or refresh existing Office 365 licenses may have been impacted.

Start time: Monday, August 24, 2026, at 1:00 PM UTC

End time: Monday, August 24, 2026, at 7:40 PM UTC

Preliminary root cause: A processing bottleneck within the service reduced its ability to handle incoming requests efficiently. As request volume accumulated, some requests experienced delays or timed out before they could be completed.
Aug 24, 13:49 PDT
Investigating - Microsoft has reported some customers may be unable to activate or refresh Office 365 licenses, this prevents them from signing in or accessing Office 365 applications (Word, PowerPoint, Excel etc). Customers may receive multiple prompts; however, the activation process may fail when they attempt to sign in. This is affecting customers in the Cal Poly Humboldt tenant as well as other organizations.

at 12:07PM PDT Microsoft released the following update:
We’re continuing to monitor closely as we incrementally restore traffic in the environment; however, the infrastructure hasn't returned to normal health as expected. We’re continuing to analyze recent changes made to the service so we can isolate and address a root cause while we in parallel explore options to further optimize the infrastructure and mitigate impact.

ITS will continue to monitor the status of this issue.
Aug 24, 13:22 PDT

Aug 23, 2026

No incidents reported.

Aug 22, 2026

Jamf Pro Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 21:00 PDT
Scheduled - Self Service for Mac, iPad, and iPhone devices will be unavailable from 9:00 p.m. on Friday, August 21, 2026 through 1:00 a.m. on Saturday, August 22, 2026. During this maintenance window, Jamf Support will upgrade our Jamf Cloud environment to version 11.31.1.
Aug 20, 13:26 PDT

Aug 21, 2026

Intermittent outbound phone call issues
Resolved - The suspected issue was confirmed and has been fixed. Multiple tests have validated the fix and outbound calling is now working correctly.
Aug 21, 10:03 PDT
Update - Carrier support has identified a possible cause for the issue and TNS technicians will be working with them to perform further testing to validate.
Aug 21, 08:10 PDT
Update - The latest update from carrier support states that troubleshooting continues with the next support tier, and additional resources have been engaged to assist in diagnosing this issue.
Aug 20, 16:18 PDT
Update - Carrier support continues to investigate the issue but no indication at this time that they have identified the problem.
Aug 20, 12:30 PDT
Update - Intermittent outbound call failures from the campus phone system continue. TNS technicians will continue to push for escalation with our carrier support.
Aug 20, 07:59 PDT
Update - Support has determined that the campus phone system is working normally, and that the issue is on the carrier side. TNS is working to escalate the issue with carrier support.
Aug 19, 16:19 PDT
Update - Carrier and phone system vendor support techs continue to investigate the problem but a root cause has not been identified at this time.
Aug 19, 11:59 PDT
Update - Campus phone system intermittent outbound call failures continue this morning. The TNS team is working with our carrier and voice systems support vendor to troubleshoot and identify the problem.
Aug 19, 08:28 PDT
Update - We have a ticket open with our carrier, waiting on more information and next steps.
Aug 18, 16:46 PDT
Investigating - TNS is aware of intermittent outbound phone call issues. We are currently investigating and looking to identify a cause and solution. Updates will be posted when available.
Aug 18, 14:05 PDT

Aug 20, 2026

Aug 19, 2026

Aug 18, 2026

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

Jamf Pro Self Service Mac and Automatic Device Enrollment Down
Resolved - This incident has been resolved.
Aug 11, 11:11 PDT
Update - This incident has been resolved. Jamf Pro Self Service for Mac and LDAP functionality have been restored. If you continue to experience issues please notify the Help Desk.
Aug 11, 11:09 PDT
Investigating - Jamf Pro Self Service for Mac and Automatic Device Enrollment (ADE) are currently unavailable due to a system issue. We are working to restore these services as soon as possible.
Aug 11, 10:22 PDT
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